We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of trydecor (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://trydecor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good thing, the child is delighted. For a minute i did not regret that i ordered it from this store. Since in previous reviews-the quality is excellent, thanks to the seller. Pump, air. Pillow and mount included.
4 Mar 2019 02:38
14 Feb 2019 10:46
Excellent store and product. Thanks.
23 Jan 2019 09:15
Hammock is just class, there is no smell, sent immediately, a full set of fasteners, a pump, everything is packed in a cover delivery for a week to the moscow region, the child dovolenadvise everyone
22 Jan 2019 16:00
Cool, strong chair! We are happy!!!
10 Jan 2019 11:07
Normal strong quality thing. The fabric is dense cotton, trimmed with thick and wide, approx. 3 cm belt, ending at the top of the loop, for which you need to cling the rope, and its other end hang on the hook in the ceiling. At a ceiling height of 2.70 hanging from the floor in cm 10-15. Can be raised and higher. Came the whole set without damage, ordered color. No claims. The rope is 1.5 cm thick approximately, strong. The seat cushion should first be put into the built-in pillowcase, unzipped. Inflating the pillow is not necessary. If that, the pump in the kit allows extra air from it to drain. With the store did not communicate, the thing was sent on time, it took about a month to kaliningrad.
8 Jan 2019 00:24
The product is quality, coincided with the description. Everything in the set, pump, carabiner, rope. We use, satisfied, but long delivery.
29 Dec 2018 12:05
While everything is fine, hangs, shakes, complete with a carbine and rope, which others do not. The store did not answer the questions and sent a week after payment only.
10 Dec 2018 22:30
Quality is acceptable. Before that i took to ikea, to the touch, the one that with ikea is more reliable. In general, you can take.
29 Nov 2018 04:14
Perfect, as in the description
15 Nov 2018 00:52
Product complies with the description. Seat myślałam that is Pillow AND is blown also like for me is minus. Same appearance compatible 100% description
20 Oct 2018 10:37
Swing really liked! I recommend!
18 Oct 2018 11:12
Very cool and comfortable swing!!! The child is delighted))