We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of trydecor (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://trydecor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping after your order immediately, but shipping pretty long.. Besides all ok!
4 Mar 2019 12:07
The clock works perfectly, the numbers are as described. They're shiny and look mirror, the glue for the wall is very good, then be careful when placing it because it will no longer be removed, which is good because it ensures it will last long on the wall. The only thing is the hands are a little crooked, i had to fix them with tweezers so they wouldn't collide with each other.
17 Feb 2019 12:13
Everything is fine and like in description!
8 Feb 2019 19:40
7 Feb 2019 08:52
I got the watch. Well packed. Tomorrow i'll hang and take a photo
29 Jan 2019 07:21
27 Jan 2019 02:11
23 Jan 2019 09:45
In the foam box came the goods. Composition: figures from polyerite, figures from plastic, mechanism and actually a small picture with a photo of the clock on the wall. How to sculpt the numbers on the wall in relation to the mechanism-it is not clear, on the eye what to put them?! In short, disappointed. Not yet glued, tk it seems to have to mess with them for a day!
21 Jan 2019 06:10
Everything is good, as in the picture, easy to assemble. Delivered quickly. thanks!
15 Jan 2019 07:15
Figure 4 here in this form... Opened the dispute returned 300₽ the store promised to send a new dial see
14 Jan 2019 01:49
Excellent Looking Product will install and see if all working fine Regards Sanjay India
11 Jan 2019 11:13
the best!!! quality not the best at all but its simple best
8 Jan 2019 07:51
Good watch. Delivered quickly.
7 Jan 2019 09:09
They are cool!!! In the kit a special line, it is convenient to glue at an equal distance.
3 Jan 2019 08:05
The specified diameter size is close to the maximum, t. E. You can stick a smaller diameter, more-it looks not so harmonious.