We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of trydecor (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://trydecor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to togliatti a little less than a month is packed well in a box of foam. I order not for the first time. I recommend the thing very comfortable.
29 Jan 2019 12:23
Great. As i wanted. Thank you
26 Jan 2019 01:12
Packed well, all as indicated by the store, delivery to the moscow region 2 weeks!
19 Jan 2019 01:03
Came quickly, packed perfectly, tracked, all cool, entered electric brushes as i wanted
10 Jan 2019 10:03
I did not really like it, i thought it would be more and more functional
8 Jan 2019 03:17
Bastante BOM and durable
3 Jan 2019 06:28
The parcel arrived for a month, packed very well. Organizer roomy. I was satisfied.
30 Dec 2018 04:13
29 Dec 2018 12:13
One to one is no difference from the same picture
28 Dec 2018 06:36
I liked it very much, the ball is packed well, looks like in the picture) convenient piece)
27 Dec 2018 09:17
Everything is super! Soothed perfectly!
27 Dec 2018 05:36
Very good quality Nice store Recommend
27 Dec 2018 02:15
I bought this product, arrived very fast! Looks very good! Got a little broken on the side. I turned to the store and immediately got a full refund! Very good service! Great product! Highly recommend very! Looks very successful. Recommends!
26 Dec 2018 05:30
Thanks a lot!!! Especially for the packaging! Everything is good, without any damage. I' m happy!!!
26 Dec 2018 03:49
24 Dec 2018 11:41
The box is excellent, packed very well. Drove for a long, month and 20 days.