We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of trydecor (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://trydecor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery, 2 weeks to Netherlands. And exactly what I it was expecting. Good suction cups, there will be much fun to have.
26 Jan 2019 04:11
20ste ordered today already inside. Sitting door hangers and wall hangers at super
25 Jan 2019 06:27
Excellent quality. The delivery was really fast, less then two weeks. Items were tracked all the way to Moscow. The suction hooks are easy to attach and hold really well.
22 Jan 2019 11:01
interesting device :) hope will be useful
8 Jan 2019 02:10
11 Dec 2018 12:49
Good size and practical hooks
6 Dec 2018 15:37
4 Dec 2018 00:00
Very qualitatively sewn, the fabric is dense, the lines are even and the threads do not stick out anywhere. Description accurate. Sent immediately, track tracked. Included hooks on suckers and iron on the door. On suckers does not hold very much, one constantly flies off, but since i wanted to hang on the door-something for me is not critical. I liked everything very much, thanks to the store))
27 Nov 2018 00:05
25 Nov 2018 07:25
Just like in the description, very pleased. Slow shipping
30 Oct 2018 06:41
23 Oct 2018 10:39
The description is quite accurate, but it is not possible to hang on metal hooks, since then the door does not close. And the suckers hold well.
17 Oct 2018 12:19
I thought it was, instead is plastic, to see if it is tough....
13 Oct 2018 04:43
amazing like picuters and description! came in Holland in 7 days so really really fast!
7 Oct 2018 15:37
Very good, high-quality bag for laundry in the bathroom. The order of the house has become more. Comfortable zipper at the bottom. Thank you.)
29 Sep 2018 21:14
Bags are excellent! But the velcro themselves do not hold on the tile. We have to glue.
22 Sep 2018 07:17
Very convenient thing. For a long time i was looking for something compact. The edging could be a little more accurate, but i'm more likely to pry. The quality of materials is good. I did not communicate with the store.