We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of trydecor (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://trydecor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The box is excellent, neat and cute!! i will still order!
27 Feb 2019 03:48
The order did not come, the store returned the money, it's a shame, waited a long time
20 Feb 2019 11:47
Corresponds to the description!
19 Feb 2019 17:48
19 Feb 2019 08:38
Arrived before the scheduled date everything ok
17 Feb 2019 22:37
12 Feb 2019 02:04
The box came in a doll and an envelope, without damage, looks good
10 Feb 2019 07:04
Apart from having a marriage, and on both sides, it is very pretty.
10 Feb 2019 03:55
Good goods. Delivery to minsk more than a month. The store is good. I recommend.
6 Feb 2019 03:31
Everything is whole, very cute!
3 Feb 2019 14:56
Good pot, but small enough. Nothing flows. Delivery is long, almost 2 months. For such a price only 4.
26 Jan 2019 07:08
24 Jan 2019 02:17
The parcel reached in 2 months, the track number was not tracked. In general, the box is not bad for its money but shortcomings are visible (crooked glued) that nobly spoils the look
19 Jan 2019 06:29
Not very high quality goods. But for such money will go. You can glue the pebbles.
17 Jan 2019 03:58
Quality, but small box. For the table-normal. Carefully see the size specified in the description.
17 Jan 2019 00:30
Super! Thank you!
15 Jan 2019 06:00
All super, thank you)
14 Jan 2019 15:20
Chic pallet for cacti! Only one side has been peeled off, but it is a minor nuance, which is easy to glue back! The only thing under the pots will have to come up with something waterproof, so as not to rot the tree! i'll order more