We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of trydecor (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://trydecor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Coffee brews))) came in three weeks box all crumpled but the coffee maker is not damaged, all tracked in general order
27 Jan 2019 09:57
The order to the samara region came in just three weeks. The box, of course, is just for ejection, although i bought a coffee pot as a gift. The good was morally ready for this and prepared in advance another package. The coffee pot itself was not hurt. Took the largest 450 ml. At the output gives 400 ml of drink.
26 Jan 2019 23:19
Delivery was very long. Open dispute but the goods received. Thank You
16 Jan 2019 07:54
The coffee maker is super, very like, the coffee is good, saturated, only with delivery jamb!
15 Jan 2019 00:32
It came in a mint and a torn box, but on the coffee maker itself is not damaged! In general, it's good for this money! the top cover is not tight, it's not very scary)
8 Jan 2019 23:36
Many thanks for the cool coffee maker and quick order. The second time she came faster than the first. It was less than a month and packed in a puffy and therefore not so torn was a box. everything is intact. Coffee maker for a gift. Success in business.
8 Jan 2019 22:38
All happy new year 2019 from krasnodar. Very, very cool turk, now when cooking coffee do not have to worry that it will run away. I recommend everyone, the only one ordered 200 ml is for one ordinary mug, it was necessary to order for 400 ml. But it will also go because to cook 3-5 min, did not sift but it happens quickly. Very easy to clean.
7 Jan 2019 12:03
Muinto good product
6 Jan 2019 05:25
20 days to moscow. Thin metal. Packed badly-rumbled, the box is crumpled, but came intact, without scratches and dents, as mentioned in other reviews. If there are problems with gaskets-i will add a tip.
5 Jan 2019 10:58
The coffee pot is quite satisfied, the coffee is delicious, for two enough just right. The lid is true the curve was, but it is not functional, corrected and normal. I recommend.
31 Dec 2018 06:45
all good, thanks
28 Dec 2018 10:49
The box came crumpled, but everything is ok inside. Works. Excellent espresso without coffee machine.
27 Dec 2018 08:23
Very cool. I order 2 times) packing italian, do not be ashamed to give as a gift
27 Dec 2018 08:22
I liked very much and the material of stainless steel is the best. Took as a gift for the new year. Delivery is very fast, came before the holidays. Without waiting for the order, i ordered the second one. Both have already arrived. Very good. Took 300 ml. For 2 people enough
25 Dec 2018 05:58
The goods received. But i did not have time to check. Just ordered coffee beans. Then i will add to the review how to prepare coffee. 20 years ago also bought in a local store and a couple of days later the coffee maker exploded, flew into the ceiling. Already the ceiling wrinkled such pressure gathered. I think now i 've learned how to make these coffee makers...
24 Dec 2018 04:42
The goods are good, quality. Shipping fast
23 Dec 2018 11:30
Excellent geyser coffee maker. 300 ml is one big mug of black coffee. For my taste in one too much. They took for tenants who like to "wake up" in the morning.