We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of trydecor (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://trydecor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to st. petersburg month. Track tracked. Came in a cardboard box. Whole not wrinkled. The only thing on it is traces of the marker and were pieces of film. But overall satisfied. Covers stand as expected. I hope not to get dirty. The stand itself is a little heavier than i thought, but it's good, or i was afraid of the lid will turn over. The size is excellent. Not big and not small. With the store did not communicate
9 Mar 2019 06:52
The product corresponds to the description. Everything is fine. It came without damage. To moscow delivery exactly a month from the moment of order. Seller can be recommended!
9 Mar 2019 06:06
All excellent goods came for a month
8 Mar 2019 23:29
Corresponds to the description and photo of the store. The msk reached in 25 days. Convenient thing, useful.
7 Mar 2019 13:14
Corresponds to the description. I recommend the product and the store. It is stable not to turn over.
7 Mar 2019 01:51
Thank you very much for the timely delivery to the eve of march 8. Took 3 pieces in gifts. Everything came very well packed: each rack in its box and every detail in a separate package. Thanks again. I recommend the store and the goods. All the benefits.
7 Mar 2019 00:24
The order was long. Both boxes were just in the package, the boxes were deformed when shipped. The sponge stand is whole, not damaged, very dusty, the lower black insert is staggering a little. Stand under the spoon and cover along the edges with chips, and on the back wall a big scratch, it's good that it is not visible. But still not nice.
6 Mar 2019 07:06
The parcel went for a long time, but everything corresponds. Quality is good
5 Mar 2019 07:18
Great thing! Very good quality, the photo is a large heavy cover, the stand holds without problems. I highly recommend! Came in disassembled form, assembly-5 seconds thanks to very convenient nuts with ears. Thank you very much!
5 Mar 2019 06:59
Ordered on february 3 sent on february 10 because of the chinese new year in voronezh came on march 5
4 Mar 2019 08:46
Great thing, keeps the glass cover 32 cm, not staggering and not falling
4 Mar 2019 07:02
It's okay! The thing is comfortable! Wife is happy! Seller respect!
2 Mar 2019 06:06
Atejo labai greitai, tikrai geros kokybes, puikiai atlieka Savo funkcija. Dziaugiuosi :)
1 Mar 2019 10:41
Super useful thing for the kitchen!!! I took for myself and for my mother.
1 Mar 2019 07:19
Delivery fast, good quality.
1 Mar 2019 06:42
Classe and the thing in the kitchen. Seller thanks for the fast delivery.