We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of trydecor (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://trydecor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods were sent 12/11-18g.! And received 11/2-19! Well, finally waited, very happy, the clock is very cute, only the battery is inserted, though i do not know whether the clock will be accurate, in addition i will write. Thank you very much to the store, and then i already opened the dispute, and today the watch came-the dispute canceled. i highly recommend the seller, it can only be on our kamchatka, such a long delivery.
22 Jan 2019 08:04
We don't understand right now that the clock is very small. Otherwise very pretty.
15 Jan 2019 13:21
Very beautiful, very satisfied Product
13 Jan 2019 20:22
Watch of good quality. Packed to ship well. Delivered quickly.
11 Jan 2019 11:30
Everything is whole, beautiful, delivery is fast.
8 Jan 2019 11:07
Thanks to the store, sent quickly, expected that will be better: small dial, very delicate and from transportation bent, hung, go normally
30 Dec 2018 02:03
Excellent watch, look expensive and beautiful. I recommend!
28 Dec 2018 19:27
Beautiful, but small chicken, the shooter does not swallow, seem to be the same length, where the minute, where the hour does not understand, shine, press no second, invisible
27 Dec 2018 05:23
The clock is good, noiseless, small in size. When transporting a little bent rays, but were easily corrected.
26 Dec 2018 05:19
Product description corresponds. I would like to be happy, but alas-the mechanism does not work. Inserted the battery. The clock doesn't work.
25 Dec 2018 03:57
In reality, the clock is twice as small as in the photo! Delivery by fast courier to the door!
19 Dec 2018 08:13
16 Dec 2018 16:19
Watch stylish, recommend
16 Dec 2018 07:50
little smaller than I expect BUT beautiful and good quality