We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of trydecor (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://trydecor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good curtain, in our stores this will cost much more. Delivery fast, definitely recommend
19 Jan 2019 05:10
perfect thank you
13 Jan 2019 13:05
Cool, the picture is clear. Do not stretch. Track served all the time
9 Jan 2019 10:06
Quality is good, store is good, delivery is fast. If you look away, it's generally good. I recommend.
25 Dec 2018 09:57
I did not communicate with the store.
24 Dec 2018 12:17
It's okay. Quality is good. Better than in our stores.
11 Nov 2018 09:40
7 Nov 2018 04:03
The curtain came in 2 weeks. Very satisfied with the order. We can't buy one. Thank you.
27 Oct 2018 00:04
23 Oct 2018 09:54
Very pretty, the quality is good. I recommend the store
17 Oct 2018 21:12
Unfortunately the parcel did not reach me, it just disappeared. Departed kuwait more than a month ago and the tracking stopped. The money was returned.
9 Oct 2018 04:58
Very interesting quality fabric. After the shower, you look at the curtain from the front side and it seems that the drops have penetrated through the curtain. It just seems, the curtain is dry. It turns out that the drops inside, but look like 3d with the outside. Blind in operation is even more beautiful.
3 Oct 2018 10:06
Fas delivery. recommend the store
29 Sep 2018 02:31
I liked everything
23 Sep 2018 23:35
Quality is good, there is no smell, water does not pass. I'm happy
18 Sep 2018 13:16
Very cool curtains 5 + liked to order not to think :))